Training Videos and Presentations

Council - Presentation VOS Orientation

Council - Recorded VOS Orientation

Council - Presentation on VOS, 10-Minute Board Overview

Council - Presentation VOS Phase 1 on Listening

Council - VOS Phase 1 on Listening
Video Will Begin Shortly After Pushing Play.

Council - VOS Listening Dashboard
Accessing the VOS System: Dashboard & Reports
VOS Listening Dashboard

Council- Video Short: Responding to Experience Recovery Requests (Staff use)

Council- Video Short: The Importance of VOS for Units (Unit Distribution)

Basics Overview - The Net Promoter Score

From the Top - Net Promoter Score Leadership

Systemize your Net Promoter Score Program

Customer Engagement Required - Net Promoter Score